Privacy policy 
Last Updated: 06.07.2025
Clevena Ltd is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.
Who We Are
Clevena Ltd
Email: neli.tsaneva@clevena.co.uk
We are the Data Controller of your personal information.
Information We Collect
We may collect:
- Your name, address, phone number, and email
- Booking and payment details
- Any information you provide when you contact us
- Technical data (IP address, browser type) if you use our website
How We Use Your Information
We use your data to:
- Provide and manage our cleaning services
- Process payments and invoices
- Communicate with you about your bookings
- Improve our website and services
- Comply with legal obligations
How We Protect Your Information
We take security seriously and use:
- Secure systems and passwords
- Access controls
- Regular data reviews
We only keep your information as long as necessary.
Sharing Your Information
We never sell your data. We may share it with trusted service providers (e.g., payment processors) or authorities if required by law.
Your Rights
You can ask to:
- Access your personal data
- Correct or update it
- Delete it (in certain cases)
- Object to or restrict processing
To make a request, contact us at neli.tsaneva@clevena.co.uk.
Cookies
We may use cookies to improve your experience. You can adjust your browser settings to refuse cookies.
Changes to This Policy
We may update this policy. Please check this page regularly for any changes.
Contact
If you have any questions about this policy or how we handle your data, please contact: Clevena Ltd
Email: neli.tsaneva@clevena.co.uk